Privacy Policy
Last updated: March 2026
1. Information We Collect
We collect information you provide directly to us, including your name, email address, phone number, and postal address when you create an account. For tradespeople, we also collect business information, certifications, and service details.
2. How We Use Your Information
We use your information to provide and improve our services, process transactions, send notifications about your jobs and account, and communicate with you about updates to our platform.
3. Information Sharing
We share your information only as necessary to provide our services. When you book a tradesperson, we share relevant contact details between the client and tradesperson. We do not sell your personal data to third parties.
4. Payment Information
Payment processing is handled by Stripe. We do not store your full credit card details on our servers. Stripe's privacy policy applies to payment data processing.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
6. Your Rights
Under UK GDPR, you have the right to access, rectify, erase, restrict processing of, and port your personal data. You also have the right to object to processing and withdraw consent at any time.
7. Cookies
We use essential cookies for authentication and session management. We do not use tracking cookies without your consent.
8. Contact
For privacy-related enquiries, contact us at privacy@fixland.co.uk.